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01/13/2026
On-Demand CME: "Conflict Resolution for Better Teams"
Earn CME on your schedule and expand your knowledge about Conflict Resolution for Better Teams with Jackie Boyle, Pharm.D., M.S., M.B.A., BCACP.
Description:
Conflict is inevitable in healthcare teams, but how it’s handled can either strengthen collaboration or create lasting tension. This session will equip physician assistants with practical tools to recognize sources of conflict, understand their own conflict and communication styles, and apply proven strategies to resolve disputes effectively.
Learning Objectives:
By viewing this session, participants will be able to:
- Identify common sources of conflict in healthcare teams.
- Describe conflict resolution styles, communication styles, and conflict styles and how they may impact one’s approach to work situations.
- Apply at least two evidence-based conflict resolution strategies (e.g., interest-based negotiation, active listening, reframing) to case scenarios relevant to physician assistant practice.
Speaker Bio:
Jackie Boyle, Pharm.D., M.S., M.B.A., BCACP, is the Associate Dean of Student Success and Practice Transformation and an Associate Professor of Pharmacy Practice at the Northeast Ohio Medical University College of Pharmacy. She is also an Ohio Network Facilitator and Practice Transformation Coach for the Community Pharmacy Enhanced Services Network of Ohio. Her interests include professional development, organizational psychology, well-being and leadership. Jackie is very active in professional organizations, advocacy and practice transformation efforts. Currently, she serves on the Council of Education and Workforce Development for the American Society of Health-System Pharmacists and is the Advocacy Certificate Chair for the Legal Affairs Division of Ohio Society of Health-System Pharmacists. Jackie also serves as a career, executive and business coach, helping individuals and organizations discover their strengths and achieve their goals.
This session provides 0.75 AAPA Category 1 CME credits and is available on-demand. Program must be completed by December 29, 2026.
OAPA Members = $15
OAPA Nonmembers = $19
Please contact oapa@ohiopa.com with any questions.
*This activity has been reviewed by the American Academy of Physician Associates Review Panel and is compliant with AAPA CME Criteria. This activity is designated for 0.75 AAPA Category 1 CME credits. Approval is valid from 12/30/2025 to 12/29/2026. PAs should only claim credit commensurate with the extent of their participation. AAPA reference number: CME-2014677.
